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Delivery and Returns

Delivery

Casme aims to ship all orders within 2-3 working days of order confirmation. For standard deliveries, please allow 3-5 working days. In the case that you wish to have an urgent delivery, please inform us before placing an order.

If, for some reason, we are out of stock, or cannot ship your order, you will be contacted immediately to offer alternative goods, or a possible cancellation.

For deliveries outside Pakistan, please call us and gather information from our customer representative.


Returns and Refunds

In case you wish to return or refund your purchases, please make sure you contact us within 3 working days, following which your request will not be accepted. Please note that the ordered items must be undamaged, unopened, and returned in their original condition, along with the packaging. You may be asked to present your receipt when requesting a return.

Any discrepancy, or issues must be reported to within 3 days of delivery. Thereafter, Casme holds no liability for lost, damaged, or defected products.

In all cases, you must pack the items and dispatch them via courier, mentioning the reference name/number. You will be contacted via email or phone call as soon as we receive your parcel. It is only after an inspection of the returned goods that we will make a decision. Note that the items are solely your responsibility until they are delivered to us by courier.

In the case you receive a damaged item or the wrong product, please contact us immediately. We will be happy arrange a replacement, or a refund, if need be. In such cases, Casme shall be liable for the costs associated with the courier.

For orders that are deemed to be not as described, please contact us within the following 24 hours and we will do our utmost to get in touch immediately. In case of a refund or replacement, Casme shall not be liable for the costs associated with the courier.

In the case that the order is not as expected, or you are not fully satisfied, you may dispatch it for return, or a refund. In such cases, Casme shall not be liable for the costs associated with the courier.

We encourage our customers to check the orders when the delivery arrives for discrepancies or undamaged goods. Casme shall not be held liable for costs caused by late deliveries, or for any other reason.

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